SoNa Resort

This hotel was very disappointing after seeing reviews and pictures online. To start on a positive, it is very beautiful outside and in summer I can imagine it he pool is lovely. However, there were several disappointing aspects to our stay. Firstly, the lack of hot water. I did go to reception and she informed me there was a switch for the hot water (not sure why I wasn’t told this at check in), however when this was switched on we still had no hot water for our stay. Also, until after the house keeping had come during our second day, we had no mugs for our kettle. Two pillows and one very thing blanket on a massive bed during winter, not sure why they wouldn’t just provide a duvet or another blanket during winter. The main issues we had though: 1. Free breakfast was offered however the hotel decided does not provide hot drinks and the only option is egg - not exactly a cooked to order breakfast as described. Also they decided to drill in the breakfast room throughout breakfast from around 8am until the end of breakfast. 2. They offer motorbike rental but insist you leave your passport with them, despite having your passport details from check in. DO NOT leave your passport with them, walk into the town and hire one from there - there is a great one 5 mins away for the same price. 3. ********** offered free parking with the booking - the hotel would told us we could not use this but then continuously moved our bike around?

Great little resort with wonderful staff. Staff were very friendly and helpful. The rooms were a great size but beds were a little hard but seems to be the norm in Asia. The restaurant serves basic meals but hours could be limited due to staff. We came back from a day of activities around 1:30pm and chef went home early hmmmm. There is not a lot around so bring snacks with you. The pool area is great and I enjoyed relaxing by the pool very much. If you want to stay somewhere quiet and peaceful this is the place. Beer is 25,000 so you don’t need to worry about bring this with you😜

Great place. Very clean and well kept. Looks even better than pictures. The staff work very hard to keep the place looking this nice. We are at the restaurant a couple of times too and the food was fantastic.

I feel a bit bad writing my honest experience but I felt let down. This is not a resort. Positives, really friendly staff....especially when the boss was not around. I cannot praise the staff enough but when the boss is present they are not at ease & act cold. Room very comfy. Negatives, tv broken when we arrived. No western food, bad location & they sting you for 250k to rent a 15yr old moto. Weak breakfast, no hot drink included, no jam, no butter. Buffet of sweet corn & potato.....what? All in all over priced, I would not recommend, its fine to charge a premium but not fine to offer a sub par stay, worth the fee. I expect they'll use covid as an excuse....thats nonsense.